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Frequently Asked Questions
How can I pay IT SOURCE?
We have several payment methods to make it easier for our client. Currently we accept payment via bKash Merchant Account, Nagad & Rocket Personal Account and Bank Transfer Via The City Bank & United Commercial Bank Bangladesh. You can know more.
Does IT SOURCE offer phone support?
We provide phone support via our official phone number +8801873666673. Overseas customer can reach us via WhatsApp using the same number. Our phone support standard hour is 10AM to 10PM every Saturday to Thursday.
What additional support does IT SOURCE provide?
We have live chat support via WhatsApp. You can also reach us via email. You will find details here.
Does IT SOURCE have refund policy?
We have 30 days money back guarantee policy to meet our client’s satisfaction. We will first try to solve issues. If we are unable then client will get refund. In this case gateway charge is countable as non-refundable. For some services refund policy may differ. For example domain. For domain if you are not satisfied you may transfer your domain anywhere.
Can I see demo?
Our clients have the freedom to try demo before ordering a service. In this way they can choose right solution for them.
Does IT SOURCE offer free after sales support?
We have free after sales support. For website & software development we offer 3 months free after sales support. For domain hosting we provide free after sales support until the validity of services.
Does IT SOURCE provide discount?
We provide discount and offer on our services occasionally. Keep eyes on our Facebook page for offers & discount. You will also find offers & discount in our website Current Offer Section.
